CHAPTER 2

IT Governance and Management

This chapter covers CISA Domain 2, “Governance and Management of IT,” and discusses the following topics:

•   IT governance structure

•   Human resources management

•   IT policies, standards, processes, and procedures

•   Management practices

•   IT resource investment, use, and allocation practices

•   IT contracting and contract management strategies and practices

•   Risk management practices

•   Monitoring and assurance

The topics in this chapter represent 17 percent of the CISA examination.

IT governance should be the wellspring from which all other IT activities flow.

Properly implemented, governance is a process whereby senior management exerts strategic control over business functions through ...

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