Chapter 1. Planning the CallManager Implementation

Cisco IP Telephony operates at a system level by interacting with many different IP Telephony components: CallManager, IP phones, gateways, applications, and much more. The system as a whole must be properly configured and maintained to ensure a smooth, successful deployment. This book highlights those best practices that aid in a successful deployment, and this chapter helps you ensure that all aspects of the IP Telephony solution work together seamlessly to meet business objectives and fulfill user expectations.

You'll notice a strong focus on PBX migration in this chapter because this type of installation is becoming the most prevalent. However, successful implementations of any telephony solution ...

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