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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Chapter 1. Introduction to Unified Customer Voice Portal

This chapter covers the following subjects:

The History of unified CVP: In the beginning there was Internet Service Node (ISN).

What is Unified Customer Voice Portal? This is not your Grandma’s IVR.

What is VoiceXML? How does CVP exploit VoiceXML?

Advantages of Deploying CVP: What is the IVR problem?

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