Chapter 1. Introduction to Unified Customer Voice Portal
This chapter covers the following subjects:
• The History of unified CVP: In the beginning there was Internet Service Node (ISN).
• What is Unified Customer Voice Portal? This is not your Grandma’s IVR.
• What is VoiceXML? How does CVP exploit VoiceXML?
• Advantages of Deploying CVP: What is the IVR problem?
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