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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Recommended Reading and Resources

Cisco Documentation, Cisco Unified Customer Voice Portal (CVP) 8.x Solution Reference Network Design (SRND), http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8x/cvp8xsrnd.pdf.

Schulzrinne, H. RFC 2388, “RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals,” http://tools.ietf.org/html/rfc2833, May 2000.

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