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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Chapter 2. Unified CVP Architecture Overview

This chapter covers the following subjects:

Unified CVP functional deployment models: Brief introduction to these models and components used in each.

Unified CVP core components: Call Server, VXML Server, Reporting Server, Operations Console Server, and Cisco Unified Call Studio.

Unified CVP solution-related components: IOS Devices, Cisco Unified Intelligent Contact Management (ICM), Cisco Unified Communications Manager, SIP Proxy Servers, content load balancers, and third-party servers.

Unified CVP licensing: Core component licensing.

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