O'Reilly logo

Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Summary

In this chapter the Unified CVP architecture was examined with both native and non-native components. The Unified CVP native components are tightly coupled together and thoughtfully engineered to provide a robust solution addressing several different functional deployment models and their integrations with non-native components such as Unified CCE. The most significant list of non-native components was examined, detailing their roles and integrations with Unified CVP. This should provide a deeper understanding of how the solution is licensed and enforced, adding more understanding around important considerations when architecting and designing a Unified CVP solution. This chapter also illustrated how the licensing guidance could be applied ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required