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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Recommended Readings and Resources

Cisco Documentation, Cisco Unified Customer Voice Portal (CVP) 8.x Solution Reference Network Design (SRND), http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8x/cvp8xsrnd.pdf.

Cisco Documentation, Reporting Guide for Cisco Unified Customer Voice Portal 8.0(1), http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_0/configuration/guide/cvp_801_report.pdf.

Cisco Documentation, User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 8.0(1), http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_0/user/guide/cvp_801_vxml.pdf.

Cisco Documentation, ...

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