O'Reilly logo

Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 3. Functional Deployment Models and Call Flows

This chapter covers the following subjects:

Functional deployment models: Standalone, Call Director, Comprehensive, VRU-only.

Detailed call flows: Call flow details for each Functional Deployment Model.

Unified CCE interactions: Network VRUs in Cisco Intelligent Contact Management Enterprise and IP originated calls with Cisco Unified Communications Manager.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required