Cisco Unified Customer Voice Portal: Building Unified Contact Centers

Content Services High-Availability Architectures

Content services are critical to delivering call treatment in a Unified CVP solution. Therefore, it comes as no surprise that enabling redundancy on the content switches and configurations for load balancing content fetch requests is equally important to building any high-availability solution for Unified CVP. This section takes a closer look at how you can deploy Content Switches such as ACE and CSS to provide redundancy at the appliance level. It also covers how the deployment of a Content Switch provides a critical load balancing service for Unified CVP. This section begins with the content switches, examining their appliance redundancy features and configurations to load balance traffic to ...