O'Reilly logo

Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 5. Working with Media Files

This chapter covers the following subjects:

IOS-based IVR and HTTP client architectures: Configuration and how clients interact with these architectures.

To stream or not to stream: Call flows will be provided with focus on streaming and its relationship with caching.

Caching: HTTP and IVR caches, their aging process, and how to load, clear, and verify that prompts are cached.

The HTTP connection: Persistent connections, timeouts, and secure HTTPS connections.

FAQs: Answers to some of the most common questions that exist pertaining to media files and Unified CVP.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required