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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Summary

In this chapter an important topic was covered: upgrading. You cannot avoid upgrades, and as mentioned, they require a great deal of focus, planning, and consideration when dealing with Unified CVP. Because of the multiple integration points and dependencies between native and non-native CVP components, upgrades can become one of the most complicated set of tasks you experience with the Unified CVP solution.

Quite often customers avoid upgrading their solutions simply because of the amount of work and risk involved. However, a strong case was crafted in this chapter as to why upgrades are an important part of a healthy Unified CVP solution. This case was solidified by examining the new features found in Unified CVP 8.x and defining what ...

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