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Cisco Unified Customer Voice Portal: Building Unified Contact Centers by Rue Green

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Acknowledgments

I would like to thank the following teams for helping me create this book.

First, my manager and colleague, Aaron Chaskelis from Cisco, for his support and guidance on this project. I could not have done it without it.

Secondly, Janet Byron, formerly a principal engineer at Cisco, for her deep technical knowledge on Unified CVP and guidance on content found throughout the book. I want to wish Janet well in her newly found freedom and hope to have the pleasure of working with her again in the future.

Scott Hogg, a principal consultant at GTRI, for convincing me to step up and take a swing at the book. Without his words of encouragement and guidance, this book would not exist.

Chris Chandler and Tom Armstrong from Cisco for their ...

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