Chapter 1. What Is Unified Communications?

The intent of this chapter is to provide a high-level overview of Cisco Unified Communications (UC) as a collaborative solution that enables its users to perform their job functions more efficiently. Increasing efficiency decreases the amount of time required to perform the same job function. Depending on circumstances, these decreases can be dramatic.

The definition of Unified Communications is different based upon the vendor’s solution being defined and how it is implemented. This type of definition is unique and can confuse the topic because each vendor can have their own nomenclatures, so industry terms and definitions are necessary. The industry’s definition of Unified Communications follows: ...

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