When it comes to business communication, some people prefer the phone, whereas others prefer e-mail.
Most of us end up using both at some point, but we often favor one over the other. With me, it’s e-mail. For
others, it’s voice (often salespeople or executive management conduct business over the phone). And if
you can’t reach someone live, there’s always voice mail, which controls the red message lamp on your
phone.
But what if the distinction between voice mail and e-mail was blurred? Would it make the communica-
tion experience at work more effective? More productive? Could different message types be handled in
a consistent way ...
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