C HAPTER
20
Subscriber Administration
This chapter addresses various aspects of subscriber administration. We look at some
common administration scenarios and the different methods of performing common tasks
and also introduce tools that allow you to import, delete, edit, and migrate subscribers
easily. Most of these tools, which are useful when administering your server, are available
from http://www.ciscounitytools.com.
Subscriber Templates
The subscriber template is a basic feature, but it significantly reduces the amount of manual
work needed when adding a subscriber. In fact, you cannot add a user without the use of a
subscriber template. A fresh installation of Unity has a preconfigured Default Subscriber
template that you can customize to suit your needs. The subscriber template contains all of
the properties that a normal subscriber has; therefore you can create users with the same
properties easily. You can add/change a subscriber template by going to the SA page and
selecting Subscriber Template as shown in Figure 20-1.
Once you have a subscriber template defined, all you need is the subscriber’s first and last
name and their extension. When you add the user, you are prompted to enter the template
to be used. This is where the subscriber template will be copied into the new user’s config-
uration. Based on this information, a username is automatically generated; you can option-
ally change this to any unique user ID.
But what if you need to add hundreds or thousands of users? Creating users one at a time
is obviously inefficient. In order to tackle this problem, we turn to one of the many tools
available for Unity.

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