Challenges with Unified Messaging in an Organization21
Figure 1-5Responding to a Voice Message with Text
With unified messaging, there is a contrast in conveniences for the different types of end
users. End users who work in a corporate office every day will appreciate the convenience
of unified messaging in their GUI interface. They can maintain a high level of productivity
by staying at the computer and not being bothered with changing from computer to
telephone to check for different types of messages. Telephone Record and Playback (TRaP)
is the capability to use a media control in your messaging GUI client to record and play
back your messages ...
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