on the voice-mail system). For the most part, phone devices are pretty dumb. They do not
do a lot without a person (or in Unity’s case, a computer) on the other end. It is Unity’s job
to handle both its hardware and software to act on call control and call information to
successfully be a connected and intelligent phone device.
That is the basic phone system integration for Unity: intelligently handling call control
and call information. We will dive deeper into the mechanics of integrations as we look at
specific methods and technologies of implementing call control and call information. We
will also ...
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