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Cisco Unity Deployment and Solutions Guide
book

Cisco Unity Deployment and Solutions Guide

by Todd Stone, Dustin Grant, Jeff Lindborg, Steve Olivier, Toby Young, Shane Lisenbea, Michael McCann, Joseph Carbone, Keith Chambers
August 2004
Intermediate to advanced content levelIntermediate to advanced
1008 pages
35h 12m
English
Cisco Press
Content preview from Cisco Unity Deployment and Solutions Guide
602 Chapter 17: Unity Telephony Integration
on the voice-mail system). For the most part, phone devices are pretty dumb. They do not
do a lot without a person (or in Unity’s case, a computer) on the other end. It is Unity’s job
to handle both its hardware and software to act on call control and call information to
successfully be a connected and intelligent phone device.
That is the basic phone system integration for Unity: intelligently handling call control
and call information. We will dive deeper into the mechanics of integrations as we look at
specific methods and technologies of implementing call control and call information. We
will also ...
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Publisher Resources

ISBN: 1587051184Purchase book