Routing rules figure very prominently into handling inbound calls and can be critical for
getting your auto-attendant applications working properly, particularly if you want to route
callers to specific audio-text trees automatically based on the number they dialed or the like.
Every call that comes into Unity goes through the call-routing rules, no matter what. Even
if you never touch or look at the routing rules, they are critical to the proper functioning of
the Unity server.
The routing rules are actually straightforward, from a high level. Unity gets information
about a call coming in from the switch, which can ...
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