A debt of gratitude is owed the City of Edmonton, Department of Transportation Services, for access to reports, to key managers for interviews, and to departmental personnel for a survey (121 professionals responded from 311 contacted), for invaluable guidance from Michelle Chalifoux, Public Engagement Program Manager, and for grant support to hire three graduate students researchers. Appreciation is also expressed to the University of Alberta for support to draft a Partnership Grant Letter; to the Kule Institute for Advanced Study for support for a new undergraduate class on municipal service delivery; to IBM for research support about Smart Cities, to the Town of Devon, Alberta for support for a study on “Leveraging Online Engagement ...
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