CHAPTER 1

Nine Challenges for Public Involvement 2.0

Paul R. Messinger, Marco Adria, Edd LeSage, Fiona Cavanagh, Moein Khanlari, Heather Stewart, Rosslynn Zulla, Michelle Chalifoux

Service delivery increasingly involves users co-creating value with a service provider. Users co-create value by doing many activities as self-service. Users also cooperate in service design by offering suggestions on what is needed and providing feedback about prototypes and new service offerings. New services have leveraged the Internet, mobile, and other new technologies to facilitate co-creation of value only a few clicks away. This book focuses on how cities are increasingly incorporating co-creation of value with citizens in municipal service delivery. For municipalities ...

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