5.1 Managing the Change images

Change is inevitable and needs to be managed.

Managing the changes introduced by citizen development helps to ensure that citizen development projects deliver the outcomes committed to in the value tree.

In this section you will find:

•A description of the root causes of resistance and how to manage them

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The secret of change is to focus all of your energy, not on fighting the old, but on building the new.”

Socrates

Overview

Citizen development involves the introduction of new technology in the organization ...

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