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Citrix® XenApp® 6.5 Expert Cookbook by Esther Barthel MSc

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Troubleshooting RD License Issuance

This recipe will show you how to troubleshoot problems concerning Remote Desktop Licenses being issued to devices or users trying to set up a RD session.

How to do it...

To troubleshoot RD License Issuance, follow these steps:

  1. Open the Event Viewer by navigating to Start | Run | eventvwr.msc.
  2. For RDS Per Device CALs, navigate to Windows Logs | System.
  3. Search for informational events with ID 82.
  4. For RDS Per User CALs, navigate to Applications and Services Logs | Microsoft | Windows | TerminalServices-Licensing | Admin.
  5. Search for informational events with ID 4143.
  6. If no entries are found, RD licenses are not issued.

    Note

    Check for known events in the table in the next section to find a solution for common RD License server ...

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