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Citrix® XenApp® 6.5 Expert Cookbook by Esther Barthel MSc

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Recovering the password for the NetScaler Gateway

This recipe will show you how to recover a password in case you are locked out of the Citrix NetScaler Gateway (virtual) appliance.

How to do it...

To recover the password for the NetScaler Gateway, perform the following steps:

  1. Open the NetScaler Gateway console either using a console cable for the physical appliance or by opening the console on the Hypervisor for the virtual appliance.
  2. Restart the NetScaler Gateway and check for the message shown in the following screenshot:
    How to do it...
  3. Press Ctrl + C to start a command prompt.
  4. Start the kernel on a single user mode by entering the following command:
    boot -s
    
  5. Press ...

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