O'Reilly logo

Citrix® XenApp® 6.5 Expert Cookbook by Esther Barthel MSc

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Enabling shadowing

This recipe will show you how to configure shadowing policy settings to allow support and help desk personnel to interact with an active user session and offer assistance.

Getting ready

To enable shadowing of user sessions and allowing help desk personnel to interact with the user session, the shadowing feature must be selected during the initial configuration of the XenApp server. The feature is configured when installing and configuring the first XenApp server (Controller Host) and applies for all the servers in the XenApp Farm. If you prohibit shadowing and want to allow it at a later stage, you will need to reinstall the XenApp software and reconfigure the XenApp Farm settings.

Allowing shadowing does not automatically enable ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required