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Citrix® XenApp® 6.5 Expert Cookbook by Esther Barthel MSc

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Troubleshooting pass-through authentication with Web Interface

This recipe will show you how to troubleshoot pass-through authentication from a domain joined Windows client through the Citrix Web Interface.

How to do it...

To troubleshoot pass-through authentication, follow these steps:

  1. Open the task manager on the client device (Start | Run | taskmgr.exe).
  2. Check if the process ssonsvr.exe is running in the task manager:
    • Ensure the Citrix Receiver was installed with the following command line and that the client device was rebooted afterwards:
      CitrixReceiver.exe /includeSSON ENABLE_SSON=Yes
      
  3. Open the registry on the client device (Start | Run | regedit).
  4. Check if the registry value Enable is set to true for the following registry key:
    32-bit: HKLM\SOFTWARE\Citrix\ICA ...

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