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Citrix® XenApp® 6.5 Expert Cookbook by Esther Barthel MSc

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Troubleshooting client clipboard issues

This recipe will show you how to troubleshoot the client clipboard issues that prevent a user from copying and pasting between the client device and the Citrix XenApp user session.

How to do it...

To fix a broken clipboard, follow these steps:

  1. Open the Remote Desktop Session Host Configuration console (Start | Run | tsconfig.msc).
  2. Double-click on the ICA-TCP Connection and select the Client Settings tab:
    How to do it...
  3. Ensure Clipboard is not selected in the Redirection section to be disabled.
  4. Click on OK.
  5. Double-click on the RDP-TCP Connection and select the Client Settings tab.
  6. Ensure Clipboard is not selected in the Redirection ...

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