This recipe will show you how to use Citrix Auto Support to analyze a XenApp server logfile generated by the preferred Citrix Scout tool.
To use the online Citrix Auto Support you must have a MyCitrix account to log on and upload a logfile. You can create a MyCitrix account for free.
To use Citrix Auto Support, follow these steps:
run.exeto start Scout (click on Run if any security warning is shown).