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Clients First: The Two Word Miracle by JoAnn Callaway, Joseph Callaway

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You Can Change

Unlike much of our Clients First experience, this was not instantaneous. I believe a better description of what happened to us would be that our monkey stopped chattering one day and then one night just wandered off. We were so into Clients First that we hardly noticed. Then one day we looked at each other and remarked that Clients First sure made everything easier. It wasn’t until years later that we used the monkey analogy to describe this phenomenon. We look back at who we were and shake our heads. They say people don’t change, but don’t you believe it. You can change. Clients First can change you. Some changes will be so sudden you won’t see them coming; some will be so gradual you won’t detect the movement. But change you can and change you will—and one day, you will wonder where your monkey went.

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