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Clients First: The Two Word Miracle by JoAnn Callaway, Joseph Callaway

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Insanity

I was placed with another young man named Mike for training, and he showed me where the supply closets were and how the system worked. First thing, we reported to the shift manager and got a job slip. The tasks ranged from waxing halls to completely sanitizing patients’ rooms after they went home. Although he had been there four years, Mike was not happy with the work, and he rushed through every task. Consequently, his work was borderline substandard, and on the third night of my employment, we even had to redo a hallway. I could never figure out why Mike did this. He would rush through a job only to go back down to the manager’s office to get another one. It was like the definition of insanity. Mike kept doing the same things and expecting a different result.

On my fourth night, I was assigned my own slip, and I went to a vacated room to wash the ceiling, scrub the walls, mop the floor, and wipe every surface clean. I took my time, putting myself into doing the best job I could. I probably took twice as long as Mike would have, but that room was clean when I finished. And so it went for about six weeks. Then one evening the shift manager called me into her office and told me I was going to go on the day shift. She added that in all her 32 years with the hospital she had never had anyone do such a good job.

I worked at the hospital for another two months before I found a union job at twice the wages, but I look back with pride on the job I did there. I didn’t love cleaning ...

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