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Clients First: The Two Word Miracle by JoAnn Callaway, Joseph Callaway

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An Integral Part of Everyone’s Day

Let’s take Stuart, for example. Stuart came to work with us shortly after Donna. At that time, whenever we got a listing, Marta would order a post to be installed and I would go out and hang the sign and install the lockbox. It may not sound like much, but it took maybe an hour out of my day that could have been spent working with a buyer or marketing a seller’s home. It was important work. Our sellers certainly wanted the sign hung right and the lockbox placed in the best spot. Sometimes, a potential buyer would stop and ask about the new listing as I was doing the work. We asked Stuart to be our property presentation agent and to install the lockboxes.

Stuart could have just done what was asked, and that would have been the end of it. We probably could have just as easily hired a high school student part-time. But Stuart bought into Clients First immediately. Stuart didn’t see his role as menial, he saw himself as an agent putting Clients First and as a team member putting each teammate first.

Today, Stuart is an integral part of everyone’s day. Kelly needs someone to attend a potentially difficult home inspection, so she asks Stuart. When there’s an important final walk-through, Stuart goes. If a newly listed house needs repairs, Stuart is JoAnn’s trusted eyes and ears. If Alicia needs a counteroffer signed and the client doesn’t have a fax, Stuart is her man.

Stuart serves every agent in our office. He has saved countless deals because the ...

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