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Clients: Friends You Never Had by Smashing Magazine

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Encouraging Better Client Participation In Responsive Design Projects

By Andrew Clarke

At the fabulous Smashing Conference1 in Freiburg, I gave a new talk, one I’d written just a few hours prior2. I chose not to use slides, but instead to speak about three things that I’m incredibly enthusiastic about:

1. Responsive design is not (just) a design or development problem;

2. The client participation process is broken;

3. How to call your client an idiot, to their face.

Here are the (slightly expanded) notes that I made before my talk.

Responsive Design Is Not (Just) A Design Or Development Problem

In all the excitement about responsive Web design over the last few years, someone forgot to tell our bosses and clients, so we’ve been treating responsive design ...

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