Closing the Execution Gap: How Great Leaders and Their Companies Get Results

Accountability Boosters: Managing Accountability in Others

Many of the negative assumptions we make about holding others accountable and the reasons why we make excuses can be addressed and managed via a two-part process. The first and most important part is setting people up for success by avoiding four accountability mistakes leaders commonly make. The second part kicks in when something goes wrong despite everyone’s best efforts. At that point, the objective is to help and encourage people to take responsibility without making them feel worse than they already do and to focus on problem solving and making the event a learning experience.

Before-the-Fact Accountability Booster: Set People Up for Success

The best way to manage accountability ...