Chapter 8. Service Assurance
Upon completing this chapter, you should be able to understand the following:
• Cloud service assurance tasks using Information Technology Infrastructure Library (ITIL) processes
• Cloud assurance (fault and performance) architecture and solutions
• Key performance indicators (KPI) and the relationship between KPIs, key quality indicators (KQI), and service-level agreements (SLA)
• Use cases for fault and performance management
Chapter 7, “Service Fulfillment,” covered cloud service fulfillment using ITIL V3 phases, and this chapter will provide details on cloud service assurance using ITIL V3, addressing some key areas such as availability management, demand/capacity management, KPIs, and service-level management. ...
Get Cloud Computing: Automating the Virtualized Data Center now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
