Cloud Object Storage as a Service: IBM Cloud Object Storage from Theory to Practice - For developers, IT architects and IT specialists

Cognitive Call Center

This scenario describes the prototype of the Cognitive Call Center platform from BlueChasm, an IBM Business Partner. This platform enables companies to gain actionable cognitive insights on their recorded telephone calls.

The following topics are covered in this chapter:

•9.1, “Scenario description” on page 184

•9.2, “Architecture of the scenario” on page 185

•9.3, “Implementation of the scenario” on page 186

•9.4, “Verification of the scenario” on page 190

•9.5, “Conclusion” on page 192

9.1 Scenario description

The BlueChasm ...