Cloud Observability in Action

10 Service level objectives

This chapter covers

• What we mean by service level objectives
• How to implement service level objectives
• The tooling available in the SLO space
• Considerations for implementing SLOs

At this point in the book, you should have a good idea about what ROI-driven observability means. There is, however, an operations topic we haven’t discussed yet and that is needed to complete the picture: how satisfied is the consumer of a service, and how do we know whether the consumer is satisfied, based on data? The consumer doesn’t have to be an external customer, especially in larger organizations, where consumers could be different business units. Now, don’t get me wrong—there’s nothing more motivating than a snarky tweet or a thoughtful ...