Causal Analysis and Resolution
A Support Process Area at Maturity Level 5
Purpose
The purpose of Causal Analysis and Resolution (CAR) is to identify causes of defects and other problems and take action to prevent them from occurring in the future.
Tip
Although this process area is commonly used for defects, you also can use it for problems such as schedule overruns and inadequate response times that may not be considered defects.
Introductory Notes
The Causal Analysis and Resolution process area involves the following activities:
• Identifying and analyzing causes of defects and other problems
• Taking actions to remove causes and prevent the occurrence of those types of defects and problems in the future
Causal analysis ...
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