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CMMI® Assessments: Motivating Positive Change by Donna Dunaway, Marilyn Bush

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Preface

Assessments have for many years been at the cutting edge of the theory and practice of process improvement, but not many people understand what process improvement assessments were designed to do, how they evolved, and how they work. At the heart of these issues is a simple fact: Assessments are not audits.

Audits are reviews of an organization conducted by outsiders, and within the organization they feel like tests. Assessments are internal reviews aimed at making an organization better from the inside. Historically, audits have demonstrated only limited effectiveness, while assessments, undertaken in the correct spirit and in the right way, have proved able to transform an organization’s technical and managerial culture and radically ...

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