None of my inventions came by accident. I see a worthwhile need to be met and I make trial after trial until it comes. What it boils down to is one per cent inspiration and ninety-nine percent perspiration.
|--Thomas Edison (1929)|
The success of any project depends on delighting the customer, and that requires understanding the customer. Poor understanding of customer intentions—needs, expectations, and constraints—accounts for most project failures. This chapter highlights the vital importance of eliciting high-level requirements and maintaining the relationship between these and your business goals (see hidden truth number 3, “Maintain acquirer core competencies,” in Chapter 1).
We focus first on developing requirements, ...