CMMI® for Services: Guidelines for Superior Service, Second Edition

Organizational Training: A Process Management Process Area at Maturity Level 3

Purpose

The purpose of Organizational Training (OT) is to develop skills and knowledge of people so they can perform their roles effectively and efficiently.

In other words

OT is about developing the skills and knowledge your people need to deliver superior service.

Introductory Notes

Organizational Training addresses training provided to support the organization’s strategic business objectives and to meet the tactical training needs that are common across work groups and support groups. Training needs identified by individual work groups and support groups to meet their specific needs are handled at the work group and support group level and are outside the scope ...