CMMI® for Services: Guidelines for Superior Service, Second Edition

Work Planning: A Project and Work Management Process Area at Maturity Level 2

Purpose

The purpose of Work Planning (WP) is to establish and maintain plans that define work activities.

In other words

WP is about estimating costs, effort, and schedules, figuring out how you’ll attack the service engagement, and involving the right people—all while watching your risks and making sure you’ve got the resources you think you need.

Introductory Notes

Planning is one of the keys to effectively managing work. The Work Planning process area involves the following activities:

• Developing the work plan

• Interacting with relevant stakeholders appropriately

• Getting commitment to the plan

• Maintaining the plan

Why do the practices in WP?

Along with ...