CMMI® for Services: Guidelines for Superior Service, Second Edition

Acknowledgments

This book wouldn’t have been possible without the work of people from organizations dedicated to CMMI-based process improvement. The CMMI-SVC model, which was created by the CMMI Product Team, is contained in the book. Other helpful information was added by Eileen Forrester, Brandon Buteau, and Sandy Shrum.

The CMMI-SVC Model Development Team included members from different organizations and backgrounds. Ultimately, without the work of those involved in the CMMI project since it began in 1998, this book would not exist.

The CMMI-SVC Model Development Team developed what is now CMMI-SVC, V1.2, from the input of lots of users and reviewers. That team consisted of the following members: Drew Allison, Roger Bate, Rhonda Brown, Brandon ...