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CMMI for Services: Guidelines for Superior Service
book

CMMI for Services: Guidelines for Superior Service

by Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum
October 2009
Intermediate to advanced content levelIntermediate to advanced
720 pages
16h 27m
English
Addison-Wesley Professional
Content preview from CMMI for Services: Guidelines for Superior Service

Chapter 3. How to Start Using CMMI

If you are new to CMMI, you may not know how to establish a process improvement program that will benefit your organization. This chapter is designed to help you learn how to get started using CMMI models, appraisal methods, and training to get you on your way to improving your organization’s processes.

Important Roles in Process Improvement

Before discussing some of the actions that must be taken to establish a CMMI-based process improvement program, it is important to explain the roles involved in such a program.

The roles involved in a process improvement program are critical to the success of any changes your organization wishes to make to its processes. These roles include the executive sponsor, management ...

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Publisher Resources

ISBN: 9780321685353Purchase book