Measurement and Analysis

A Support Process Area at Maturity Level 2


The purpose of Measurement and Analysis (MA) is to develop and sustain a measurement capability used to support management information needs.

CAM calls for measuring and monitoring particular contributors to service performance and quality: capacity and availability. MA is a more general set of measurement practices and can be applied to measure and analyze anything relevant to your business goals.

Introductory Notes

The Measurement and Analysis process area involves the following activities:

• Specifying objectives of measurement and analysis so they are aligned with ...

Get CMMI for Services: Guidelines for Superior Service now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.