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CMMI for Services: Guidelines for Superior Service
book

CMMI for Services: Guidelines for Superior Service

by Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum
October 2009
Intermediate to advanced content levelIntermediate to advanced
720 pages
16h 27m
English
Addison-Wesley Professional
Content preview from CMMI for Services: Guidelines for Superior Service

Measurement and Analysis

A Support Process Area at Maturity Level 2

Purpose

The purpose of Measurement and Analysis (MA) is to develop and sustain a measurement capability used to support management information needs.

CAM calls for measuring and monitoring particular contributors to service performance and quality: capacity and availability. MA is a more general set of measurement practices and can be applied to measure and analyze anything relevant to your business goals.

Introductory Notes

The Measurement and Analysis process area involves the following activities:

• Specifying objectives of measurement and analysis so they are aligned with ...

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Publisher Resources

ISBN: 9780321685353Purchase book