October 2009
Intermediate to advanced
720 pages
16h 27m
English
A Process Management Process Area at Maturity Level 4
The purpose of Organizational Process Performance (OPP) is to establish and maintain a quantitative understanding of the performance of the organization’s set of standard processes in support of achieving quality and process-performance objectives, and to provide process-performance data, baselines, and models to quantitatively manage the organization’s projects.
Process performance is a measure of actual results achieved by following a process. Process performance is characterized by process measures (e.g., effort, ...