October 2009
Intermediate to advanced
720 pages
16h 27m
English
A Service Establishment and Delivery Process Area at Maturity Level 2
The purpose of Service Delivery (SD) is to deliver services in accordance with service agreements.
The Service Delivery process area focuses on the following:
• Establishing and maintaining service agreements
• Preparing and maintaining a service delivery approach
• Preparing for service delivery
• Delivering services
• Receiving and processing service requests
• Maintaining service systems