October 2009
Intermediate to advanced
720 pages
16h 27m
English
A Service Establishment and Delivery Process Area at Maturity Level 3
The purpose of Service System Transition (SST) is to deploy new or significantly changed service system components while managing their effect on ongoing service delivery.
The Service System Transition process area addresses all aspects of planning, communicating, managing, deploying, and confirming that service system components effectively make the transition to the delivery environment. The scope of this process area covers both new components ...