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CMMI for Services: Guidelines for Superior Service
book

CMMI for Services: Guidelines for Superior Service

by Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum
October 2009
Intermediate to advanced content levelIntermediate to advanced
720 pages
16h 27m
English
Addison-Wesley Professional
Content preview from CMMI for Services: Guidelines for Superior Service

Service System Transition

A Service Establishment and Delivery Process Area at Maturity Level 3

Purpose

The purpose of Service System Transition (SST) is to deploy new or significantly changed service system components while managing their effect on ongoing service delivery.

Introductory Notes

The Service System Transition process area addresses all aspects of planning, communicating, managing, deploying, and confirming that service system components effectively make the transition to the delivery environment. The scope of this process area covers both new components ...

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Publisher Resources

ISBN: 9780321685353Purchase book