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CMMI®: Guidelines for Process Integration and Product Improvement by Sandy Shrum, Mike Konrad, Mary Beth Chrissis

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Chapter . Process and Product Quality Assurance: A Support Process Area at Maturity Level 2

Purpose

The purpose of Process and Product Quality Assurance (PPQA) is to provide staff and management with objective insight into processes and associated work products.

Introductory Notes

The Process and Product Quality Assurance process area involves the following:

  • Objectively evaluating performed processes, work products, and services against the applicable process descriptions, standards, and procedures

  • Identifying and documenting noncompliance issues

  • Providing feedback to project staff and managers on the results of quality assurance activities

  • Ensuring that noncompliance issues are addressed

The Process and Product Quality Assurance process area supports ...

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