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CMMI Survival Guide: Just Enough Process Improvement by Richard Turner, Suzanne Garcia

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Chapter 12Defining Processes

As you might guess, this chapter focuses primarily on the building of process solutions to your organization’s process-related problems. Remember, as Figure 12-1 shows, developing processes is analogous to developing products. We start with a technique to help you choose which processes will be most useful for you to (re)define at any given time and then discuss some techniques that have been successful at getting a set of useful process guidance in a minimal amount of time. Notice, however, that minimal is not “no time.” If these are the processes that your business depends on for producing the products that make the profits that keep everyone employed, it’s a good bet that they are worth careful thought, consideration, ...

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