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CMMI Survival Guide: Just Enough Process Improvement by Richard Turner, Suzanne Garcia

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Chapter 6A PI Case Study

Psychologists and knowledge management specialists tell us that people learn better and retain more when information is presented as stories. In this section, we put all the DLI phases in play and provide a narrative that describes how one (fictional) firm applied DLI to its particular problems.

This is the story of Vivian, a CEO at a small engineering-services house, who takes the plunge and implements a CMMI-based process improvement initiative.

6.1 Decide (Cycle 1: To Do Or Not To Do)

Vivian is not really surprised the first time she finds the term CMMI in a Request for Proposal. Her peers at other companies had mentioned the trend toward such requirements, so she guessed it wouldn’t be the last. But what she has ...

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