Chapter 9Setting and Measuring Against Realistic Goals

Even if you’re just trying to improve one or two small processes, being clear about your goals and having an explicit plan for how you will measure progress against those goals will improve your overall chances of success. In this chapter, we’ll talk about various aspects of setting goals and some aspects of measuring against them that you may not have seen before. Note that here and elsewhere in the book, when we talk about goals, we’re talking about the general notion of goals as something that you are striving to achieve. In CMMI, goals are actually a model contruct—there are Specific Goals and Generic Goals. When we are using the CMMI notion of goals, we’ll capitalize them as you see ...

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